Certification FAQs

How long will it take for me to receive my certificate?

Certificates are normally dispatched within 10-14 working days from the documentation being received by the BPEC Certification office from the approved centre. This is dependent on the documentation being found to be complete and correct by BPEC Certification.

You should always contact the approved centre first to make sure the documentation has been dispatched to BPEC Certification.

More Information

E: cbadmin@bpec.org.uk

T: 01332 376000 (Option 1)

Can certificates be sent direct to the employer?

If the candidate has signed an authorisation form for this to happen then yes, otherwise they will be sent direct to the candidate. Contact your BPEC Approved Centre who can arrange this.

More Information

E: cbadmin@bpec.org.uk

T: 01332 376000 (Option 1)

How can I get a replacement certificate?

BPEC Certification may issue a replacement certificate where the certificate has been, lost, stolen, misplaced, defaced, accidentally destroyed or the holder has changed their name by deed poll. When requesting a replacement certificate, candidates will be required to provide the following details:

  • Full Name and NI Number
  • Contact Phone Number
  • Date of Birth
  • Current Address
  • Address at time of Certification (if different)
  • Reason for Replacement
  • What Replacement Certificate is for (which qualification)

To obtain a replacement certificate, candidates must put their request in writing to cbadmin@bpec.org.uk or BPEC Certification Ltd, 1-2 Mallard Way, Pride Park, Derby, DE24 8GX. Where the request is for change of name by deed poll, a copy of the deed poll will need to be provided.

There is an administration charge of £25.00 inc of VAT for a replacement certificate, payment may be made by either cheque or credit/debit card.

Once we have received your details we will contact you on the telephone number provided and confirm your request and method of payment. Where the payment is by cheque the request for a replacement certificate will be processed once the cheque has cleared. If the payment is to be made by credit/debit card; the request for replacement will be processed once payment has been confirmed by the card issuer.

Replacement certificates will indicate the date of issue and that they are a replacement.

The turnaround time for replacement certificates is 5 days.

Contact

E: cbadmin@bpec.org.uk

T: 01332 376000 (Option 1)

BPEC Certification Ltd, 1-2 Mallard Way, Pride Park, Derby, DE24 8GX

Can my employer request a replacement certificate on my behalf?

The employer can send the request to BPEC Certification Ltd but it must be signed by the candidate. Payment will need to be made in the normal manner, see the “How can I get a replacement certificate?” section on the website.

More Information

E: cbadmin@bpec.org.uk

T: 01332 376000 (Option 1)