Coronavirus (COVID-19) – Frequently Asked Questions

To support our centres and learners during this challenging time, we have put together a list of Frequently Asked Questions. These have been collated by each of our business areas – BPEC Services Ltd (Training Courses & Training Materials), BPEC Certification Body (CB), BPEC Awarding Organisation (AO) and BPEC End-point Assessment Organisation (EPAO) – and answered by our Business Area Managers. We understand these are difficult times but we hope to have addressed many of your concerns and issues.

Should you need to get in touch with us, our team are currently all working from home providing front line support. The team can be contacted during our normal office hours (8.30am to 4.30pm, Monday to Friday) as below:

For technical enquiries please email:

Coronavirus (COVID-19) – BPEC update for customers