Certification FAQs

How long will it take for me to receive my certificate?

Certificates are normally dispatched within 10-14 working days from the documentation being received by the BPEC Certification office from the approved centre. This is dependent on the documentation being found to be complete and correct by BPEC Certification. You should always contact the approved centre first to make sure the documentation has been dispatched to BPEC Certification. More Information E: cbadmin@bpec.org.uk T: 01332 376000

Can certificates be sent direct to the employer?

If the candidate has signed an authorisation form for this to happen then yes, otherwise they will be sent direct to the candidate. Contact your BPEC Approved Centre who can arrange this. More Information E: cbadmin@bpec.org.uk T: 01332 376000

How can I get a replacement certificate?

BPEC may issue a replacement certificate if your certificate has been accidentally destroyed, defaced, misplaced, lost, stolen or if your name has changed by deed poll.

For GDPR purposes, we require evidence to confirm your identity. Examples of evidence include a copy of a utility bill or your driving licence. If you have changed your name by deed poll, we require a copy of the deed poll too. Please submit your evidence via the ‘file upload’ field towards the bottom of the application form, which will be destroyed once verified.

Once we have received your application, a member of the Certification team will contact you on the number provided within five working days to collect payment – there is an administration fee of £30.00 which is to be made via credit/debit card. Replacement certificates will indicate the date of issue and that they are a replacement.

Please click here to apply for a replacement certificate.

Can my employer request a replacement certificate on my behalf?

The employer can send the request to BPEC Certification Ltd but it must be signed by the candidate. Payment will need to be made in the normal manner, see the “How can I get a replacement certificate?” section on the website. More Information E: cbadmin@bpec.org.uk T: 01332 376000