January 24, 2025

BPEC Customer Voice Survey: a resounding endorsement of quality and service

The results of our latest Customer Voice Survey speak for themselves. Here’s a snapshot of what our customers and partners have to say about BPEC and the services we provide.

An impressive 94% of customers agree that BPEC products meet their expectations, affirming our commitment to delivering top-quality solutions tailored to their needs.

When asked why they chose BPEC, customers highlighted several key factors:

  • Quality of Service (67%) – our customers consistently value the high standard of service we deliver.
  • Reputation (56%) – the trust we’ve built within the industry is a major deciding factor for many.
  • Product Features (28%) – the advanced features and capabilities of our products continue to attract customers looking for innovation and performance.

We are also proud to share that 92% of customers found BPEC to be extremely responsive when they needed information or support. Prompt, reliable assistance is a cornerstone of our customer experience.

Plus, a remarkable 98% of respondents are very likely to recommend BPEC to their colleagues and contacts, underscoring the strong relationships we’ve built with our customers.

A resounding 91% of our customers reported being very satisfied with their overall experience with BPEC, reflecting our dedication to continuous improvement and exceptional service.

At BPEC, we’re not just meeting expectations — we’re exceeding them. We want to extend a huge thank you to everyone who participated in the survey. Customer feedback drives us to keep delivering the best in both products and service.